CHAPTER 1: COMMUNICATION SKILLS - I
COMMUNICATION SKILLS - I 1. What is Communication? Communication is the process of exchanging thoughts, facts and ideas between two or more people by means of verbal and non-verbal language. Or Communication is the process of transferring or sharing of information between two or more people. 2. Name the different Communication Styles (Types of communication). They are the different types of communication which can be done. It is of three types: 1. Verbal communication 2. Non-verbal communication 3. Visual communication 3. What is Verbal communication? Verbal communication is the use of language to transfer/share information through speaking or writing. It is one of the most common types used during presentations, video conferences, phone calls, meetings and one-to-one conversations. 4. What are the Factors which determine the effectiveness of verbal communication? The factors which determine the effectiveness of verbal commu